Frequently Asked Questions
mykingdomltd.com uses a secure payment services. Our website is secured using the SSL (Secure Socket Layer) encryption, an accredited certification service provider.
We accept the following payment methods:
- Visa (debit and credit cards)
- MasterCard (debit and credit cards)
- PayPal
- PayPal Credit
At the checkout, simply enter your credit/debit card details – including the security code. Please be aware that some providers may direct you to further security checks.
If you see the above error messages when paying, Your payment may have not been authorized for a number of reasons:
Debit/Credit Cards
• Please ensure that the correct billing information has been used for your payment card.
• If your billing information is correct we recommend contacting your card issuer if you are unable to complete payment.
• If your card issuer confirms that there is no issue with your bank account or card, please contact our customer service team.
Of course! We offer in-store or postal returns – for up-to-date information about our refunds and returns policy, please visit our returns page.
If you’ve bought or received a product that’s damaged or faulty, pop into any of our stores along with your invoice or receipt for an exchange or refund. You can also send a picture of the problem to info@slicksupplylies.com, along with your order number, where our customer care team will be happy to help arrange a refund with you, including the cost of returning the item to us if you want to return it by post. Please make sure you safely dispose of any broken glass before returning your item to us.
Yes – staff at your local store will be more than happy to arrange an exchange as long as the item you’re after is in stock. If not, they’ll be able to offer you a refund. Unfortunately we don’t offer online exchanges.
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We’re currently offering Standard Home Delivery as well as Standard Click & Collect to any open stores, both of which you can expect to arrive within 5 working days.
Unfortunately we don’t currently deliver to addresses outside the UK.